To consult with a doctor, telephone 90325185 for Dunville, or 90776886 for Shore before 12 noon.

The duty doctor will ring you back or text you, sometimes a video may be organised. If needed, a face to face consultation may be organised.

Making an appointment allows you to choose the doctor of your choice and helps to reduce your waiting time. A separate appointment is required for each person to be seen.

If invited to the surgery please arrive at the allocated time, preferably alone if possible, to reduce exposure and crowding. The staff will then invite you into the building by one of the front or rear doors, be sure to bring your own face covering.

It is also important to gather your thoughts before a consultation – please don’t leave important issues until the end, please try to mention all issues at the beginning.

You should also try and learn the names of your tablets, rather than just the colours, sizes and shapes.  

These are available, but not always with the doctor of your choice. We will endeavour to see any patient within 2 working days if so needed – but this can only work if respected by patients and will be at a time of the day and with such a doctor that the Practice can organise. If you cannot get an appointment as soon as needed please ask the receptionist to organise the doctor to ring you back – give your mobile number and if the doctor cannot solve the issue over the phone he/she will organise an urgent appointment for you (this is for urgent clinical matters) and needs to be requested before 12:00.

Please note we operate ‘telephone first access’ supported by SMS texts, photographs and videos.

Phone calls may be recorded for quality assurance. Staff answering your phone calls may ask for information to help us signpost your needs.

Only urgent clinical matters can be dealt with after 10.30am.

The best time to ring is just before the surgery. During surgery it is difficult for the doctor to discuss matters whilst another Patient is present so leave a contact Telephone number and details and the doctor will endeavour to phone you within 24 hours if clinically important.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Home visits can be arranged with the doctor when the patient is medically too ill to travel, (or it may be more appropriate for the doctor to arrange an ambulance to the hospital). Please try not to leave these requests till late in the afternoon.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Please attend your appointment on time, if you are late you may not be seen.

If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

We welcome the use of chaperones for any examinations - feel free to bring a friend, or ask for a nurse or staff member to be present.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Interpreter Now App 

Pharmacy First may be available in your area, please contact your local pharmacy for advice.

More about the Pharmacy First Service.

Community pharmacists

If you have a minor injury, you should Phone First for triage, to be assessed by phone before being advised of the next appropriate steps. For the following hospitals please call:

RVH & Mater Hospital: 028 96159444

Antrim Area Hospital & Mid Ulster Hospital: 0300 123 1123

Phone First Text Reply number: 18001 0300 123 1123

Interpreter Now App: https://interpreternow.co.uk/hscni. 

For more information go to https://belfasttrust.hscni.net.

We are a Queen's University Belfast Medical School Teaching Practice hosting Medical students on placement.

When you request a telephone consult, or are invited for a face to face appointment it may be with one of our Trainee's/medical students, you will be made aware of this at the start of your telephone call or appointment. Our GP's will be supervising, debriefed, and are aware of your treatment/advice at all times.

The curriculum and learning objectives for each stage in their undergraduate training ensures that by the end of medical school they have a broad understanding of the role of a GP and General Practice as a career option. They benefit hugely from speaking to patients, and many of our patients say how much they enjoy talking to medical students.

As a patient you may be seen by a medical student under the supervision of a qualified Practice clinician. You can, of course, decline this option.

Please do let our reception team know if you would prefer not to be seen by our student.

These are our doctors of the future and as a practice we are proud to be a part of their journey.